"Concern about clients and meet clients' demands" is the permanent service concept of Calais. To meet clients' different demands at different time, Calais has constantly strengthened employees' quality and optimized operational flows. Moreover, Calais has activated 24h service mode. We will respond to your demand as soon as we receive your service order. We are at your service at any time and any place.
Improving clients' experience and satisfying clients is the perpetual goal of Calais. Our professional logistics advisor will provide you with one-to-one considerate service in the whole process of each delivery of goods, from operation to completion. Timely feeding back information and thoroughly handling problems is our perpetual goal.
Since 2002, Calais has accumulated abundant industrial experience and resources. It has not only integrated advantages of four major international express companies in an all-around way, but also established intensive strategic cooperation with global airlift companies and shipping companies. Furthermore, Calais has made full use of the trans-boundary thoughts of E-commerce operators to develop logistics solutions featuring multi-modal transportation, so as to substantially reduce costs and meet clients' demands for fast, stable and economical transportation while meeting the requirements for seamless linkage and mastery of accurate timeliness.
Different clients and different goods have different demands. An excellent logistics supplier should be able to flexibly provide solutions to meet different demands, especially solutions for goods in emergencies, in addition to accurately judge clients' demands. Take goods to be used as exhibits in important international exhibitions as the example. As a great deal of clients' goods are transported together, the customs of many countries (especially European countries) usually execute higher requirements. To avoid delay in goods transportation or failure in customs clearance, Calais has developed solutions targeting at such emergencies by virtue of its long-accumulated experience.
Calais attaches importance not only to the quality of each service for clients, but to the sharing of industrial information and professional knowledge about logistics with clients. We firmly believe that clients can experience sincere service only when they get an all-around understanding of international logistics.